IT Support Engineer – Taiwan 

We are seeking a highly skilled and motivated IT Support Engineer to join our dynamic team. As an IT Support Engineer at AccessOrange, you will be responsible for providing technical assistance and support to our end customers, primarily related to Microsoft 365 applications and services. You will play a critical role in resolving IT issues, ensuring smooth operation of systems, and delivering excellent customer service. 

About AccessOrange 

AccessOrange is a leading Microsoft Gold partner specializing in providing comprehensive IT support and solutions to our esteemed clients. With a strong focus on Microsoft 365, we help businesses leverage the power of technology to enhance productivity, streamline operations, and drive growth. 

Job Description 
 

• Provide first-line technical support and troubleshooting for Microsoft 365 applications, including Outlook, SharePoint, Teams, OneDrive, and other related tools. 

• Diagnose and resolve hardware and software issues reported by end users, both remotely and on-site. 
• Perform (remote) installations, configurations, and upgrades of Microsoft 365 software, ensuring compatibility and adherence to best practices. 
• Assist with user account management, password resets, and permissions management within Microsoft 365. 
• Collaborate with cross-functional teams to resolve complex technical problems and escalate issues when necessary. 
• Document support activities, solutions, and knowledge base articles for future reference and training purposes. 
• Keep abreast of the latest Microsoft 365 updates, features, and enhancements, and proactively share knowledge with colleagues and clients. 
• Maintain accurate records of support tickets, ensuring timely resolution and maintaining high customer satisfaction. 
• Provide exceptional customer service, ensuring a positive experience for end users throughout the support process. 

Requested Profile 

• Diploma or above in Computer Science or relevant working experience 
• 2-5 years working experience in helpdesk or IT support.   
• Experience in Microsoft 365, Office, Windows 10/11  
• Experience in handling client support calls and provides on-site troubleshooting support.  
• Good problem solving and communication skills.  
• Cantonese (Hong Kong) language skills is a must. 
• Fluent in English and Mandarin (verbal and written) 
• Taiwan Working VISA or ARC

Benefits:

· Competitive salary package
· 5-Day work week with flexible hours
· Better annual leave than government required
· Professional training and career advancement options
· Western style working attitude and team spirit
· Opportunities to do projects abroad in APAC

Job Type: Full-time 

Expected Start Date: ASAP 

Salary: Depend on the experience and skills

Work Location: Linkou district, Taiwan 

We offer a flexible work environment, 5 day working schedule and good annual leave package and an opportunity for career development.  

Interested persons please send full resume in strict confidence, stating the job reference number, expected salary and availability. 

Please send your resume to [email protected] or apply online via Indeed.

We are looking for an Account Executive to join our team. You will be working on selling our cloud solutions to our customers, meeting new clients (virtually or on-site), and fostering good relationships with these clients to maintain future sales.

Job Description

• Reach out to potential clients to inform them about our products and services.
• Develop new businesses and leads to ensure achievement of sales targets in assigned accounts
• Build and maintain effective business relationships with assigned/existing customers & potential new accounts.
• Promote our cloud solutions and provide professional advice
• Responsible for full range of sales activities including meeting clients, quotations, orders, renewals, and update our order & contract system.
• Identify opportunities for growth to generate recurring business
• Assist team heads in formulating sales & marketing strategies

Requested Profile

• Degree holder or above in any disciplines
• Strong interest in pursuing a career in sales role, particularly in IT industry
• 3+ years relevant experience of solution selling for an IT vendor.
• Good team player with strong organizational, communication and interpersonal skills
• Team player
• Self-motivated and adaptable to change
• Must speak highly fluent Cantonese, Mandarin and English as this person will sell to customers in Hong Kong, Singapore, Taiwan
• Travel may be required from time to time (Post-COVID)

Location (We are hiring in all 3 locations)

• Taiwan
• Hong Kong
• Singapore

We offer a flexible work environment, 5 day working schedule and good annual leave package and an opportunity for career development.

Find out more about working at AccessOrange

Interested persons please send full resume to [email protected]

Technical Consultant

We are looking for a Technical Consultant to join our team. As a Technical Consultant you are responsible for the design and implementation of ERP and CRM solutions based on Microsoft Dynamics.

Job Description

• Design and implement CRM or ERP systems based on Microsoft Dynamics
• Analyzing customer business process
• Develop and customize system
• Design integration with other systems
• Develop custom dashboarding or other SQL related reporting (Power BI)
• Perform other consulting and support related duties as assigned
• Advising Customers about Microsoft Dynamics
• Provide training and presentations

Requested Profile

• Degree Holder (Computer Science / Information Technology) or related Disciplines
• Team player
• Energetic and able to learn quickly
• Willing to learn new technology and skills
• Enjoy meeting customers and work at many different locations
• Experience with Dynamics or other ERP/CRM is preferred
• Knowledge of Microsoft SQL is required
• 2-3 years of solid hands-on experience (But if you have a good story, you will be always considered)
• Applicant with less experience will be considered as Junior Technical Consultant, fresh graduates welcome
• Job Type: Full-time
• Location: Hong Kong

We offer a flexible work environment, 5 day working schedule and 15 days annual leave. 

JobsDB link:
https://hk.jobsdb.com/hk/en/job/technical-consultant-100003006948037

Interested? Please send your resume to [email protected] or apply online via JobsDB

Administrative Assistant

We are looking for an Administrative Assistant to join our team in Hong Kong. The administrative assistant will be providing assistance to the operations of the company, by managing the ongoing contracts, invoices, purchase orders and other administrative activities such as generating monthly reports.

AccessOrange helps businesses optimize their operations by utilizing smart technology and cloud solutions. We help our clients to work smarter by implementing solutions such as Office 365, Azure Cloud, ERP and Business Intelligence solutions.

Job Duties

• Maintain, update and monitor contracts system
• Manage purchase order and renewal process
• Create invoices, manage billing status, sending reminders
• Act as the point of contact for internal and external clients
• Assist management in administration of daily activities
• Answer and direct phone calls
• Assist in the preparation of regularly scheduled reports
• Answer incoming requests from our IT Support and register tickets in our support system.
• Communicate with the customer by phone, email/chat

Requested Profile

• Interested in learning new IT skills
• Experienced in Excel
• Attention to detail and problem solving skills
• Excellent time management skills and the ability to prioritize work
• Strong organizational skills with the ability to multi-task
• Team player
• Energetic and able to learn quickly
• Willing to learn new technology and skills
• Fluent in English, Cantonese and Mandarin (verbal and written)

Education

• Diploma or equivalent
• Deg or High Dip
• Degree

Job Type: Full-time

JobsDB link: https://hk.jobsdb.com/hk/en/job/administrative-assistant-100003006779690

Interested? Please send your resume to [email protected] or apply online via JobsDB.