IT Support Engineer – Taiwan
We are seeking a highly skilled and motivated IT Support Engineer to join our dynamic team. As an IT Support Engineer at AccessOrange, you will be responsible for providing technical assistance and support to our end customers, primarily related to Microsoft 365 applications and services. You will play a critical role in resolving IT issues, ensuring smooth operation of systems, and delivering excellent customer service.
AccessOrange is a leading Microsoft Gold partner specializing in providing comprehensive IT support and solutions to our esteemed clients. With a strong focus on Microsoft 365, we help businesses leverage the power of technology to enhance productivity, streamline operations, and drive growth.
- Provide first-line technical support and troubleshooting for Microsoft 365 applications, including Outlook, SharePoint, Teams, OneDrive, and other related tools.
- Diagnose and resolve hardware and software issues reported by end users, both remotely and on-site.
- Perform (remote) installations, configurations, and upgrades of Microsoft 365 software, ensuring compatibility and adherence to best practices.
- Assist with user account management, password resets, and permissions management within Microsoft 365.
- Collaborate with cross-functional teams to resolve complex technical problems and escalate issues when necessary.
- Document support activities, solutions, and knowledge base articles for future reference and training purposes.
- Keep abreast of the latest Microsoft 365 updates, features, and enhancements, and proactively share knowledge with colleagues and clients.
- Maintain accurate records of support tickets, ensuring timely resolution and maintaining high customer satisfaction.
- Provide exceptional customer service, ensuring a positive experience for end users throughout the support process.
- Diploma or above in Computer Science or relevant working experience
- 2-5 years working experience in helpdesk or IT support.
- Experience in Microsoft 365, Office, Windows 10/11
- Experience in handling client support calls and provides on-site troubleshooting support.
- Good problem solving and communication skills.
- Cantonese (Hong Kong) language skills is a must.
- Fluent in English and Mandarin (verbal and written)
- Taiwan Working VISA or ARC
· Competitive salary package
· 5-Day work week with flexible hours
· Better annual leave than government required
· Professional training and career advancement options
· Western style working attitude and team spirit
· Opportunities to do projects abroad in APAC
Job Type: Full-time
Expected Start Date: ASAP
Salary: Depend on the experience and skills
Work Location: Linkou district, Taiwan
We offer a flexible work environment, 5 day working schedule and good annual leave package and an opportunity for career development.
Interested persons please send full resume in strict confidence, stating the job reference number, expected salary and availability.
Please send your resume to firstname.lastname@example.org or apply online via Indeed.