Premium IT Support – Business Growth, Without IT Hassles
AccessOrange Premium Support offers small and medium-sized businesses in the Asia Pacific region the opportunity to focus on their core competencies while leaving their IT support to us.
We provide specialized Microsoft 365 and comprehensive services tailored to your company’s specific needs and objectives.
Our commitment is to help your business grow and become stronger. We understand that system downtimes and IT challenges can hinder productivity and hinder growth. That is why we offer a Premium Support Plan that allows you to scale your support based on seasonal demands, ensuring that your systems are always up and running, especially during peak shopping seasons.
Let’s look at some success stories from companies that have benefited from our tailored support:
- A Retail Revolution:
A retail chain that previously struggled with frequent system downtimes partnered with AccessOrange and selected our Premium Support Plan. The ability to scale support based on seasonal demands was a notable change for them. As a result, their sales increased, customer satisfaction soared, and system outages became outdated.
- Tech Startup’s Journey:
A growing tech startup faced challenges as their IT demands outpaced their internal capabilities. By choosing our Support package, they found a reliable partner in AccessOrange. Our support was instrumental in their expansion, as we not only solved their IT problems but also anticipated their needs, helping them scale efficiently. Today, they are a leading innovator in their sector, with a robust IT infrastructure that supports their rapid growth and development.
- Financial Firm Finds Security:
In the highly regulated financial sector, a mid-sized firm struggled with compliance and data security. Our package not only provided them with IT solutions but also offered a strategic framework to navigate the complex regulatory landscape. Our expertise in IT compliance and security transformed how they managed their data, enhancing efficiency and reputation. They not only met but exceeded regulatory standards, solidifying their position as a trusted financial institution.
These success stories demonstrate the positive impact of tailored IT support from AccessOrange. We are committed to helping businesses like yours overcome IT challenges, improve efficiency, and achieve growth. With our expertise and support, you can focus on what you do best while leaving your IT hassles to us.
Delving into AccessOrange’s Diverse Support Packages
| IT Support Plan Options | M365 Plus Support | M365 Premium Support | Full IT Support (Remote + Onsite Prepaid) | Full IT Support (Remote + Onsite Flex) | |
|---|---|---|---|---|---|
| Basic Info: | Eligibility | Monthly Fee + Fee per site visit | Monthly Fee + Fee per site visit | Prepaid Hours Package 20 Hours Included | Monthly Fee + Fee per site visit |
| Support Provided: | Live Chat | ✅ | ✅ | ✅ | ✅ |
| Support Ticket | ✅ | ✅ | ✅ | ✅ | |
| Telephone Hotline | ✅ | ✅ | |||
| Remote Support | Unlimited | Unlimited | Charge per hour | Unlimited | |
| Scheduled On Site Support *If cannot fixed remotely | Special rate | Special rate | Special rate | Special rate | |
| Support Terms: | Support Hours | Mon – Fri 9am – 6pm | Mon – Fri 9am – 6pm | Mon – Fri 9am – 6pm | Mon – Fri 9am – 6pm |
| First Response (Non Urgent Issue) | 12 Business hrs | 8 Business hrs | Best Effort | 8 Business hrs | |
| First Response (Medium Urgent Issue) | 8 Business hrs | 4 Business hrs | Best Effort | 4 Business hrs | |
| Weekend / Public Holiday Support (Sat + Sun 9am – 6pm) | Fee x 150% | Hours x 150% | Fee x 150% | ||
| Support Scope: | Microsoft 365 End User Support (Issues, Fixes, Troubleshooting, M365 App Issues) | ✅ | ✅ | ✅ | ✅ |
| Microsoft 365 Admin Support (Provisioning, Account Reset, Account Backup Requests, User/Group Management, SharePoint & Teams Admin) | ✅ | ✅ | ✅ | ✅ | |
| Quarterly Microsoft 365 Security Review | ✅ | ✅ | |||
| Monthly 1-Hour Meeting with Microsoft 365 Consultant | ✅ | ✅ | |||
| Desktop/Laptop Support (Windows & App Install, Troubleshooting, Configuration, Support) | ✅ | ✅ | |||
| Hardware Support (Desktop/Laptop/Printer) * Valid warranty needed on HW | ✅ | ✅ | |||
| Network Support (Firewall, Wifi, Network Switch) | ✅ | ✅ | |||
| Server Support (Reboots, Troubleshooting) * Excluding HW warranty/support | ✅ | ✅ |
Plus and Premium Support: As businesses grow, so do their IT challenges. Our Plus and Premium packages are crafted for organizations without a dedicated IT department, offering comprehensive support that includes priority response times, extended hours, and a wider array of services. These packages not only address immediate technical issues but also provide strategic insights to optimize your IT infrastructure.
Full IT Support: For businesses seeking an all-in-one solution, our Full IT Support package offers unparalleled coverage. From network management to server support, and beyond, we handle all aspects of your IT needs. This package is the cornerstone for businesses aiming to fully leverage technology for growth, offering both peace of mind and a competitive edge.
Prepaid Support: For businesses that do not require a full support package, but occasionally need help with remote or onsite work, we can offer the Prepaid Support package. With our prepaid support package, you prepay a certain bundle of hours, which can be used up when you need us to help. By purchasing our prepaid support, you can enjoy flexibility while still being entitled to reach out to us for help.
Choosing AccessOrange means more than selecting an IT support provider; it means choosing a partner dedicated to your success. Our comprehensive support packages, combined with our commitment to excellence, ensure that your business is equipped to navigate the complexities of the digital world. Contact us for more details.
