Sunbo’s Transformation with Microsoft Copilot: A Success Story with AccessOrange and Enterprise Singapore

Sunbo Holding Pte Ltd., a leading player in supply chain management, warehousing, and logistics based in Singapore, has been on a transformative journey to harness AI to enhance operational efficiency and drive innovation. With support from AccessOrange and Singapore’s Copilot for SMEs program, Sunbo has embraced Microsoft Copilot to automate and elevate everyday tasks, positioning itself at the forefront of AI-driven business solutions.

Sunbo’s adoption of Microsoft Copilot is not just about technology but about reimagining productivity. The organization leverages Copilot to streamline repetitive tasks—automating email drafting, report generation, and document summaries across their global operations. This strategic use of AI is enabling employees to pivot to high-value work, which in turn has accelerated the speed and improved the accuracy of their processes. 

The early identification of “low-hanging fruit” for automation, recommended by AccessOrange, has allowed Sunbo to see immediate and measurable improvements in their workflows. Sunbo’s leadership believes that targeting these initial AI opportunities has been instrumental in maximizing both the impact and adoption of Copilot. Employees now complete tasks that previously took hours in just minutes, increasing the overall quality of work and significantly reducing the need for rework. 

As Sunbo continues its journey, the company serves as a model for other SMEs looking to embrace AI. According to a representative from Enterprise Singapore, SMEs like Sunbo, which constitute nearly half of Singapore’s GDP and employ around 72% of the workforce, have the potential to unlock substantial gains in efficiency through AI.  

AccessOrange, a dedicated partner in Sunbo’s Copilot implementation, emphasizes that confidence in using AI tools is key to adoption success. By tailoring the rollout to fit Sunbo’s operational needs, AccessOrange has helped employees feel more empowered and efficient in their daily roles, resulting in a faster and smoother transition. The program’s emphasis on practicality has made AI feel intuitive and achievable, turning Sunbo’s workforce into a vital contributor to their AI-driven success. 

For organizations considering AI, Sunbo’s experience illustrates the power of starting small but thinking big. By identifying and automating the tasks that most benefit from AI, companies can see substantial returns on their technology investments, paving the way for future growth.