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Premium IT Support - Services | AccessOrange

Your IT Support Partner for Business Growth

When you choose AccessOrange, you’re not just getting IT support—you’re gaining a trusted partner dedicated to your success. We specialize in helping SMEs achieve operational efficiency with expert advice, reliable support, and innovative solutions. From troubleshooting to advanced security, we’re here to make IT an enabler of growth.

We specialize in helping SMEs achieve:

Operational efficiency through expert advice.

Reliable support for IT troubleshooting and security.

Innovative solutions tailored to your business needs.

Learn more about how we can empower your business

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IT Support Plans Designed for SME Success

At AccessOrange, we know that no two businesses are the same. That’s why we’ve designed four IT support packages—ranging from pay-as-you-go services to comprehensive, proactive management. Whether you’re a startup or an established company, we have the right plan for you.

IT Support Plan Options
FeaturePrepaid SupportPlus SupportPremium Support
Response TimeStandardPriorityFast
Support AvailabilityBusiness HoursBusiness HoursBusiness Hours
Remote Support✅Pay Per Use✅Unlimited✅Unlimited
On-Site Support✅Discounted Rate✅Discounted Rate✅Discounted Rate
Regular Security ReviewsNoNoYes
Best ForFlexible, cost-concious IT SupportSME’s needing basic M365 supportComprehensive IT management

Need help choosing the best plan for your business? Our team is here to guide you.

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What Makes AccessOrange the Right Choice for SMEs

“Discover why SMEs rely on our award-winning IT solutions to transform their businesses.”

  • Award-Winning Expertise

    AccessOrange is a proud recipient of the 2024 Cybersecurity Excellence Award, recognizing our commitment to providing secure and innovative IT solutions.

  • Proven Track Record

    With over 500 SMEs supported across the region, we are trusted by businesses of all sizes to deliver reliable IT management and proactive solutions.

    98% customer satisfaction rate

    Average response time of less than 1 hour for critical issues

  • Microsoft-Certified Experts

    Our team of Microsoft-certified professionals ensures that your IT systems are optimized for productivity, security, and efficiency.

  • Stay Secure with Regular IT Health Checks

    Our quarterly Microsoft 365 Security Reviews ensure your systems remain safe and compliant, giving you peace of mind while minimizing potential risks. (Premium Support only)

    Over 95% of security risks are flagged during our reviews.

    80% of our clients resolve critical vulnerabilities within one week of their first security review.

A Selection of our Customers

Join these industry leaders who trust AccessOrange.


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Why Businesses Trust AccessOrange

Hear from SMEs across the region who have transformed their IT with our expert support.

“AccessOrange resolved our IT bottlenecks in less than a week! Their proactive support has significantly reduced our downtime, allowing us to focus on scaling our operations.”

“The AccessOrange team is always responsive and delivers exactly what we need. We’ve seen noticeable improvements in system uptime and security.”

Ready to become our next success story? Contact us for a free consultation today.

Contact Us

Start Your IT Journey with AccessOrange in 4 Simple Steps

Your Path to Reliable IT Support Starts Here

  • Step1

    Free Consultation

    What happens: Schedule a no-obligation call with our team to discuss your IT challenges and goals.

    Key benefit: We’ll assess your current IT environment and recommend the best plan for your needs.

  • Step2

    Tailored IT Support Plan

    What happens: Based on the consultation, we create a customized support plan that fits your budget and requirements.

    Key benefit: Flexible and scalable solutions designed to meet the unique demands of your business.

  • Step3

    Smooth Onboarding

    What happens: Our experts handle all the setup, including system assessments and a quick handover process.

    Key benefit: Get started without any disruption to your day-to-day operations.

  • Step4

    Ongoing Support

    What happens: AccessOrange provides reliable IT support, security reviews, and regular updates to keep you secure and efficient.

    Key benefit: Peace of mind knowing your IT systems are proactively managed and supported.

Ready to take the first step? Schedule your free consultation today.

Get Started Now

Got Questions? We Have Answers

Here are the answers to some of the most common questions our clients ask.

We specialize in supporting SMEs from various industries with their IT needs.

We offer 3 IT support packages:

  • Prepaid Support: Pay-as-you-go model for occasional support needs.
  • Plus Support: Includes unlimited remote support and priority response times
  • Premium Support: Comprehensive coverage with fast response times and tailored IT management.

We aim to respond to urgent issues in less than 1 hour and provide resolutions as quickly as possible. We have an SLA (Service Level Agreement) for every contract.

Each plan includes different levels of support tailored to your needs. Check out our plans section above for details.

We offer on-site support as part of our flexible plans or at a discounted rate for ad-hoc needs.

Yes, we do provide weekend IT support for businesses that need urgent assistance. However, weekend support is charged at a rate of 1.5x the standard hourly fee. Our support team is available from 9 AM to 6 PM on weekends for critical issues or scheduled onsite visits.

While our standard plans cover business hours, we can arrange 24/7 support for critical issues upon request.

Yes, our plans are flexible, and you can upgrade as your business grows.

Our pricing depends on the plan and services you choose. Contact us for a free consultation to discuss your specific needs.

Yes, we offer quarterly Microsoft 365 security reviews as part of our premium plans to ensure your systems remain safe and compliant. We also have other cybersecurity solutions that we can help implement. Contact us for more information.

During a quarterly Microsoft 365 security review, our team performs a thorough check of your IT environment, including mailbox audits, sharing permissions reviews, and system compliance assessments. These reviews help identify and mitigate potential risks, ensuring your systems remain secure and compliant.

We provide diagnostic and troubleshooting support for IT hardware such as desktops, laptops, printers, and network equipment. However, we do not repair or replace hardware. For valid warranty issues, we can assist in coordinating with the manufacturer.

Absolutely. At AccessOrange, we understand that every business has unique IT needs. We can work with you to create a customized support plan that matches your requirements and budget. Whether you need specific coverage hours, particular services, or a combination of onsite and remote support, we’ve got you covered.

Still have questions? Contact us for a free consultation!

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Join 500+ SMEs across the region who trust AccessOrange.

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