WhatsApp Number
+1 555 710 1798
At AccessOrange, we know that no two businesses are the same. That’s why we’ve designed four IT support packages—ranging from pay-as-you-go services to comprehensive, proactive management. Whether you’re a startup or an established company, we have the right plan for you.
| Feature | Prepaid Support | Plus Support | Premium Support |
|---|---|---|---|
| Response Time | Standard | Priority | Fast |
| Support Availability | Business Hours | Business Hours | Business Hours |
| Remote Support | ✅Pay Per Use | ✅Unlimited | ✅Unlimited |
| On-Site Support | ✅Discounted Rate | ✅Discounted Rate | ✅Discounted Rate |
| Regular Security Reviews | No | No | Yes |
| Best For | Flexible, cost-concious IT Support | SME’s needing basic M365 support | Comprehensive IT management |
Need help choosing the best plan for your business? Our team is here to guide you.
“Discover why SMEs rely on our award-winning IT solutions to transform their businesses.”
Hear from SMEs across the region who have transformed their IT with our expert support.
“AccessOrange resolved our IT bottlenecks in less than a week! Their proactive support has significantly reduced our downtime, allowing us to focus on scaling our operations.”
“The AccessOrange team is always responsive and delivers exactly what we need. We’ve seen noticeable improvements in system uptime and security.”
Ready to become our next success story? Contact us for a free consultation today.
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Here are the answers to some of the most common questions our clients ask.
What kind of businesses do you support?
We specialize in supporting SMEs from various industries with their IT needs.
How do your IT support packages differ?
We offer 3 IT support packages:
How quickly can you resolve an issue?
We aim to respond to urgent issues in less than 1 hour and provide resolutions as quickly as possible. We have an SLA (Service Level Agreement) for every contract.
What’s included in your IT support plans?
Each plan includes different levels of support tailored to your needs. Check out our plans section above for details.
What if I need on-site support?
We offer on-site support as part of our flexible plans or at a discounted rate for ad-hoc needs.
Do you provide weekend IT support?
Yes, we do provide weekend IT support for businesses that need urgent assistance. However, weekend support is charged at a rate of 1.5x the standard hourly fee. Our support team is available from 9 AM to 6 PM on weekends for critical issues or scheduled onsite visits.
Do you provide 24/7 support?
While our standard plans cover business hours, we can arrange 24/7 support for critical issues upon request.
Can I upgrade my plan later?
Yes, our plans are flexible, and you can upgrade as your business grows.
What’s your pricing like?
Our pricing depends on the plan and services you choose. Contact us for a free consultation to discuss your specific needs.
Do you help with cybersecurity?
Yes, we offer quarterly Microsoft 365 security reviews as part of our premium plans to ensure your systems remain safe and compliant. We also have other cybersecurity solutions that we can help implement. Contact us for more information.
What happens during a quarterly security review?
During a quarterly Microsoft 365 security review, our team performs a thorough check of your IT environment, including mailbox audits, sharing permissions reviews, and system compliance assessments. These reviews help identify and mitigate potential risks, ensuring your systems remain secure and compliant.
What types of IT hardware support do you offer?
We provide diagnostic and troubleshooting support for IT hardware such as desktops, laptops, printers, and network equipment. However, we do not repair or replace hardware. For valid warranty issues, we can assist in coordinating with the manufacturer.
Can I customize an IT support plan for my business?
Absolutely. At AccessOrange, we understand that every business has unique IT needs. We can work with you to create a customized support plan that matches your requirements and budget. Whether you need specific coverage hours, particular services, or a combination of onsite and remote support, we’ve got you covered.
Still have questions? Contact us for a free consultation!
Schedule your free consultation and discover the right IT support plan for your business.
Join 500+ SMEs across the region who trust AccessOrange.
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